OpSource Cloud Journal

SANTA CLARA, CA -- (Marketwire) -- 04/22/09 -- OpSource(TM), the leader in Web operations, today announced the availability of OpSource SaaS Escrow, a service and business guarantee that enables Software-as-a-Service (SaaS) companies to insure their customers that their applications will remain up and running even if the SaaS companies themselves should no longer be financially able to service them. This reassurance of application continuity in the face of a massive global economic crisis has enabled OpSource customers to not only keep existing business but close significant new deals this year.

"In these uncertain times, customers can be gun shy, especially when it comes to signing with smaller companies that aren't household names," said Bill McNee, founder and CEO of Saugatuck Technology. "With this step, companies looking to deploy SaaS applications can increasingly count on innovative infrastructure partners such as OpSource to keep their data and applications secure no matter what turn the economy might take."

Although software escrow has existed for many years, the notion of SaaS Escrow is relatively new. As more and more SMBs play critical roles in the new on-demand-based technology ecosystem, it is business-critical that they be able to give the same kind of insurance that larger companies have offered for many years. Via SaaS Escrow, OpSource acts as a guarantor of the data and applications for the SaaS company, essentially agreeing to continue to provide access to all information and even the applications themselves if the SaaS company should no longer be able to do so. OpSource's SaaS customers are embracing OpSource SaaS Escrow since it not only gives them peace of mind, but is letting them close new enterprise deals by highlighting the security, reliability and scalability of OpSource On-Demand, OpSource's leading Web operations solution, which powers hundreds of applications, millions of users and billions of transactions daily.

"At Xactly, we believe it is critical for all of our customers to have robust disaster-recovery and business-continuity capabilities available to them at all times," said Bill Sudlow, senior vice president of engineering and SaaS operations, Xactly. "A major reason why we chose to partner with OpSource was because OpSource alone offers the kind of peace of mind that having these back-up plans in place brings. We appreciate the great effort OpSource has made to look out for our best interest with the creation of SaaS Escrow, and look forward to continuing to grow our business with them in the years to come."

"OpSource's first priority is our SaaS company customers' success, and we see OpSource SaaS Escrow as a great way to help this community continue to thrive despite the economic downturn," said Treb Ryan, CEO, OpSource. "We have built OpSource On-Demand to be the most secure and reliable platform available, and its stellar reputation has proven to be an invaluable asset for customers looking to close deals. We believe SaaS Escrow is an important addition to our customers' enterprise story."

OpSource SaaS Escrow is available to all OpSource customers via an up-front fee, which is determined on a case-by-case basis. For more information, please contact sales@opsource.net.

About OpSource On-Demand

A comprehensive, award-winning Web operations solution, OpSource On-Demand enables Software-as-a-Service (SaaS) and Web companies to quickly and securely deliver their applications and services over the Web to consumers and businesses alike. Going far beyond full-featured managed hosting, it includes the application management, compliance and business services that are necessary for on-demand business success. OpSource On-Demand includes:

Technical Operations

--  Best-in-class, scalable software, hardware and network infrastructure
--  World-class data center facilities
--  Redundant carrier class load balancing architecture
--  In-depth 24x7 monitoring, security, and management procedures backed
    by SAS-70 Type II audits
--  Built-in high availability solutions from simple clustering to wide-
    area disaster recovery
    

Application Operations

--  Data management
--  Performance management, including multipoint user-experience
    monitoring
--  Application roll out and change management
--  Application optimization
--  Compliant infrastructure, processes and procedures including: SAS 70
    Type II audited, HIPAA and PCI DSS compliance and salesforce.com and WebEx
    certifications
    

Business Operations

--  OpSource Billing(TM) -- An end-to-end subscription management,
    metering and payment stand-alone solution, or as part of OpSource On-Demand
--  OpSource Connect(TM) -- A Web services infrastructure and integration
    toolset, for application integration in the "Cloud" and behind the
    corporate fire-wall
--  OpSource End-User Support(TM) -- 24x7 customer branded end-user
    support
--  OpSource Analytics(TM) -- A real-time application and customer usage
    information, and health of business analysis and reporting tool
    

About OpSource

OpSource(TM) delivers Software-as-a-Service (SaaS) and Web applications for on-demand companies, with hundreds of applications, millions of users and billions of transactions supported daily. OpSource On-Demand(TM), the leading Web operations solution, is defining how Web-based software is delivered. By choosing OpSource as their Web application delivery partner, companies are freed from investing in and managing the complex and costly infrastructure and services necessary to deliver applications over the Web. They can instead focus their resources on developing, marketing and selling their applications and services. Further, by using OpSource Connect(TM) companies can leverage Web services such as OpSource Billing CLM(TM), OpSource Analytics(TM) and OpSource End User Support(TM) and integrate their applications with other SaaS applications over the Internet as well as with enterprise applications behind the corporate firewall. OpSource On-Demand is suitable for companies at any stage of growth, with any type of on-demand application.

Headquartered in Santa Clara, Calif., OpSource has Web application delivery centers in Virginia, London and Bangalore. For more information about OpSource, visit www.opsource.net.

OpSource, OpSource On-Demand and the OpSource logo are trademarks of OpSource, Inc. All other trademarks and company names mentioned are protected by their respective owners.